EXTENDED CARE AND SUPPORT MAINTENANCE PLANS

LogiSense Corporation products are designed with our customer needs as the focal point. Our reputation stands behind our products, as we strive for 100% customer reference ability.

To maximize the benefits of the EngageIP Suite of products, LogiSense Corporation offers a comprehensive range of dependable and cost-effective Extended Care Plans designed to provide effective coverage for a full range of requirements and are available in four (4) tiers: Premium, Enhanced, Standard and Basic.

Premium Support

Hours: 24 x 7
Maximum Response Time: 2 Hours
Incidents: 10
Contact Method: Customer Portal; Voice; Email; IM
Database Restoration: Yes
Version Updates: Yes
Hardware Support (Appliances): Next day exchange

Enhanced Support

Hours: 8-8 EST
Maximum Response Time: 4 Hours
Incidents: 10
Contact Method: Customer Portal; Voice; Email; IM
Database Restoration: Yes
Version Updates: Yes
Hardware Support (Appliances): 2 day exchange

Standard Support

Hours: 9-5 EST
Maximum Response Time: 8 Hours
Incidents: 5
Contact Method: Customer Portal; Voice; Email; IM
Database Restoration: None
Version Updates: Yes
Hardware Support (Appliances): 3 day exchange

Basic Support

Hours: 9-5 EST
Maximum Response Time: 8 Hours
Incidents: 3
Contact Method: Customer Portal; Voice; Email
Database Restoration: None
Version Updates: Yes
Hardware Support (Appliances): 4 day exchange

* Hardware Support exchange duration effective in North America. (Must receive faulty unit back within 10 business days, or customer will be invoiced). Hardware support outside of North American will be customized by customer or handled via LogiSense Channel Partners

* Integration or customization services are not included in version updates

* All product version updates within contract period are included, this does not include major releases

* Only available for maximum of 1 previous version of software

* Each Incident is for a maximum of one (1) hour

Wednesday December 03 2008